The process of identifying and defining the Configuration Items in a system, recording and reporting the status of Configuration Items and Requests For Change, and verifying the completeness and correctness of Configuration Items.
In the 70's and 80's you couldn't swing a cat without hitting a Ronco ad on American Television. (The Clapper, The Pocket Fisherman, Mr. Microphone) This video is an ode to advertising days gone by as well as yet another quick introduction into what ITIL can do for your organization. Loosely based on the Ronco Battery Checker Ad which you can find here on Youtube as well as ifilm. Enjoy!!
The process of identifying and defining the services provided by an IT Organization. The Service Catalog is the cornerstone of a well planned ITIL implemetation